Terms and conditions

Order process

When you place an order on our website you will receive an email confirmation of your order and product details. Once payment is completed the item will be dispatched for delivery

Pricing and delivery

All prices exclude exclude delivery charges. The customer must pay delivery costs, which will be detailed at check-out.

Items will be dispatched within 24 hours of receiving cleared payment. Estimated delivery date details will be provided via email once payment has been cleared

Please note: in light of recent events, orders might be slightly delayed. We apologise for any inconvenience caused. 

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting coronavirus. 

All orders can be delivered at a safe proximity without contact.

International customers

If your delivery address is not within the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should be aware that cross-border shipments are subject to opening and inspection by customs authorities


We hope you are very happy with the item(s) you purchase. However if you are not, you may return the goods within fourteen (14) days, beginning with the day you receive the goods. To do so, you must first notify us by email to helen@madeofmoxie.co.uk

*Please do not ship the item(s) before contacting us.

Once we have received your email, we will contact you confirming that return or exchange is eligible. Items must be in the original undamaged packaging or packaging of the same quality, in unused condition, and shipped at your expense.

We will refund the full cost of the item or issue a credit note once the item safely reaches us, and the return is processed. In case of a refund, the amount owed will be issued to the original source of payment excluding shipping costs and international custom fees, if any. These will be made within 7-10 business days of return.

Customers are liable for return and reshipment costs on all returned items. We advise that you insure these items as we will not be liable for items lost in transit.

Made to order items
Special orders and one offs are not exchangable or refundable. 

Item details

All orders are subject to availability and any items in your basket are not reserved and may be purchased by other customers.

Photographs are taken as accurately as possible however colours in the photos may slightly differ to the finished product. Every attempt is made to ensure that photographs, descriptions and sizes of all products on the site are accurate. Please contact us if you require further information on any item.


Your privacy is very important to us. We will never sell or give your details to any other company.